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Guest Service Agent

Doubletree by Hilton - Perth, WA

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
Work Locations
DoubleTree by Hilton Perth Waterfront
1 Barrack Square, Elizabeth Quay
Perth 6000

As a Guest Service Agent, joining the newly open DoubleTree by Hilton Perth Waterfront, you will create memorable experiences, delivering exceptional hospitality from arrival through to departure. You will be the warm welcome that greets our guests, the smile that meets their questions and the personal touch that makes their stay. This position will be engaged on a casual basis.

This role will carry out the following tasks to the highest standards:

Demonstrate exceptional hospitality to our guest in every interaction; check-in through to check-out you will show what it means to be welcoming.
Be the first point of contact for guest queries, in person and over the phone, and ensure all questions and issues resolved in a timely and efficient manner.
Keep your supervisor and colleagues informed by communicating any feedback from guests or colleagues from other departments.
Use your knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge to demonstrate value to our guests.
Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash following the hotel’s credit policy.
Comply with hotel security, fire regulations and all health and safety legislation.
Follow policies and procedures when working with front of house equipment and property management system.
Assist other departments, including but not limited to food & beverage, and housekeeping, as necessary.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A track record of engaging with guests or customers; in person, by email and telephone.
A passion for people, guest services and aspiration for a hospitality career.
A degree, diploma or certificate in hospitality, business, hotels or a related field (desirable).
Previous experience in customer service; front of house hotel background regarded as advantageous.
An ability to work shift-work, inclusive of days, evenings, nights, weekends and public holidays.
Excellent attention to detail and administration skills, experience with Microsoft Suite and OnQ systems is advantageous.
Unrestricted Australian working rights not limited to less than 12 months essential.
Hold a Responsible Service of Alcohol (RSA) Certificate.
Possess a current Australian National Police Clearance.
Hold a COVID-19 Hygiene Course Certificate.

DoubleTree by Hilton prides itself on the little details that have a big impact. That's why our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognised for our commitment to building a culture of service.

As part of our team, you can expect to receive: competitive industry wages, exclusive food & beverage and accommodation discounts, career development planning and opportunities, and an investment in your well-being to include flexible working arrangements that support you in making space for what matters most.

: Part-time
Brand : Doubletree by Hilton
: Day Job
Job Level
: Team Member
: Guest Services, Operations, and Front Office