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Clinical Incident Coordinator

Regis Aged Care - Brisbane Grove, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


National Office based in Armadale, Melbourne | Reporting to the National Risk Manager (Clinical) | Full Time Permanent Role

We are excited to expand our passionate Strategy, Quality & Improvement Team at Regis Aged Care with this exciting new role. We are looking for an energetic individual who is able to apply their nursing skills and clinical decision making to the triaging, escalation, reporting, follow-up and investigation of clinical incidents.

The opportunity

Reporting directly to National Risk Manager (Clinical), you will be responsible for supporting best practice systems and processes for clinical incident management across Regis.

Key Responsibilities In The Role Include

  • Triaging, escalating, communicating and following up on reported clinical incidents;
  • Undertaking and supporting clinical file review and incident investigations;
  • Facilitating and monitoring the mandatory reporting of incidents to external bodies, such as the Aged Care Quality and Safety Commission;
  • Supporting the provision of information as relevant to clinical incidents to external bodies, such as the Coroner;
  • Supporting, coaching and educating staff on clinical incident management; and
  • Supporting the analysis of incident data and assisting in the development of necessary governance reports.

The Ideal Candidate

About you
  • Is a Registered Nurse with current AHPRA registration
  • Is able to undertake the role full time, noting that some regular, scheduled weekend work will be required
  • Is able to confidently apply their sound clinical decision-making skills to the triaging, escalation, follow-up, analysis and investigation of clinical incidents
  • Has a solid understanding of clinical incident and open disclosure principles and processes
  • Is able to collect, analyse and interpret data
  • Is a clear communicator
  • Works in a collaborative and constructive way with staff across all levels of the organisation
  • Is extremely organised and manages competing priorities well
  • Has strong computer literacy skills

Critical to your success is your compassion and energy for people. You will ensure that the resident and client are central to decision making with a commitment to privacy and confidentiality at all times. You are someone who embodies and role models the Regis values of Optimism, Passion, Integrity and Respect.

About Us

Regis is an ASX listed industry leading, national aged care provider that offers a range of care and support services to suit the individual needs of senior Australians. We are proud of our 20+ years of experience in aged care, and of the 9000 passionate people who are devoted to providing person-centred support to every individual in our care.

Our Culture

Regis is committed to providing our people with a work environment where you will feel supported and appreciated. At Regis we can offer you a diverse role within a growth industry that is highly regulated, fast paced, complex and most importantly; meaningful.

Whilst delivering quality care and services to our residents is at the heart of what we do, when you join the Regis family you will be part of a unique and supportive culture where every team member is treated and valued as an individual.

To be eligible to join the team at Regis we require the following:
  • Consistent with State and Territory public health orders and with Regis’ mandatory vaccination policy, all candidates must produce evidence that they have received the current (i.e. 2021) seasonal influenza vaccination or medical evidence to Regis’ satisfaction of an accepted clinical contraindication to receiving the influenza vaccination
  • Proof of the right to work lawfully in Australia
  • Valid National Police Check (Full disclosure or standard disclosure)

Applications close on Tuesday 20th of April, so be sure to express your interest now. To learn more about who we are, visit us at

Brisbane Grove, NSW

Health, Medical & Pharmaceutical


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