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Freight Forwarding - Customer Service Representative

AquaAir Freight Services Mascot - Mascot, NSW

Customer Service & Call Centre
Source: uWorkin


We are an International Freight Forwarder currently looking for an experienced customer service representative for our fast paced business.
We are looking for an energetic, hardworking and reliable person to add to our existing team.

Duties include but not limited to:
Providing quotations in a timely and concise manner
Invoicing and data input in our industry platform
Internal liaison with other departments
Co-ordinating shipments with operational teams and continually monitoring until delivery
Responding to customer concerns and operational issues
General administrative tasks – phones, email ect
Updating clients regarding order status including delays via phone, email and reporting
Responding to customer enquiries in a timely professional manner
Developing and managing client relationships

To be successful in this role you will display:
Well developed customer service skills within a freight forwarding setting
Excellent knowledge of the freight forwarding industry
Proven relationship management
Excellent communication skills with a highly service orientated approach
Previous operations experience in a freight forwarder will be highly regarded.
High level of Microsoft excel knowledge
Permanent Australian Work Rights (Will need to be verified)

On Offer
Opportunity to be a member of a service orientated end to end supply chain solutions provider
Fabulous working conditions in all round supportive environment
Competitive salary based on experience

Due to the high volume of response, only applicants who
closely match our criteria will be contacted.

Job Types: Full-time, Permanent

Salary: $55,000.00 – $65,000.00 per year


  • 8 hour shift

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

COVID-19 Precaution(s):

  • Social distancing guidelines in place
  • Sanitising, disinfecting or cleaning procedures in place