Urgent requirement of

Requirements

• Responsible for leading cross-functional/technical issue resolution and coordination within the AMS team, escalating as necessary.
  
• Ensure all Application issues and requests are handled effectively within the team as pers AMS SLAs.
  
• Facilitate Root Cause Analysis (RCA) a Investigate, document and provide preventative solution of service failures.
  
• Proactively identify and develop strategies to avoid potential causes of service failure.
  
• Maintain knowledge base documents in confluence with known errors and workarounds. Ensure all members are trained on their applicable Knowledge base.
  
• Motivate and guide team members to continuously improve performance deliverables, identify training or skill set needs, and address with AMS team and management as applicable.
  
• Interact with internal customers regularly to build relationships and ensure customer satisfaction through Quality & Service Value.
  
• Actively participate in the weekly review and help drive continuous improvement and operational excellence.
  
• Work with, review, and provide recommendations to continuously improve core AMS processes and team structure.
  
• Ensure AMS team adherence to metrics and KPIs. Ensure those metrics are reviewed and published on a weekly basis.
  
• Manage implementation of process improvements within the AMS team.
  
• Mentor the AMS team to continuously improve.
  
• Should have good Technical knowledge on Java/J2ee or any other language, SQL/PLSQL is a must.
  
• Should be in a position to handle JBoss and WebLogic servers as part of maintenance.
  
• Should have Good knowledge in insurance domain.
  
• Superannuation Knowledge is an added advantage.
  
• Knowledge on Service NOW and Confluence is added advantage.
  
• Very Good Communication Skills
  

Duration: Permanent / 6 Monthsand possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

Email: jobs@hasthasolutions.com