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April

Customer Service Representative

Manpower - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

The Company

This well-known business is all about delivering absolutely engaging entertainment solutions across an unrivalled portfolio of the biggest shows, best talent and most exciting events across Australia. They engage staff who are the best in the business and want to work for a supportive, exciting and dynamic company with a culture of high performance. They look far and wide to employ a diverse workforce - they all bring something a little bit different - and in return they give you everything you need to bring your best self to work. As their newest Customer Service Specialist, you will join a high performing team who work hard and fast to grow strong relationships with key stakeholders and influence buy-in.

The Role

Reporting to the Customer Service Manager, you will work as a member of the Customer Service team. The customer service function represents the brand and this is where memories are made - from welcoming customers, to looking after them by delivering the best in service and customer care possible by:-

  • Manage all customers inquiries
  • Proactively manage the pipeline of inquiries to improve sales and retention
  • Positively engage with clients, identify their needs and exceed expectations
  • Maintain and effectively communicate specialised product knowledge
  • Build and maintain customer relationships
  • Perform general administrative duties including booking appointments, processing documents and data entry, requiring accuracy and attention to detail
About You

You are hard working, resilient and confident. You are an excellent communicator who adopts a range of styles, tools and techniques appropriate to customers both internally and externally. You exceptionally well presented and able to deliver attractive, accurate and customer focused communication.

Skills & Experience
  • Customer service experience within the retail, hospitality, tourism or other customer focused industries preferred
  • A passion for customer service with a proactive 'can do' attitude
  • A proven ability to manage and diffuse difficult situations
  • Well-developed problem-solving skills and able to follow through to resolution
  • A strong communicator, and listener
  • Ability to work both in a team environment and independently
  • Ability to adapt to an ever changing, fast paced operational environment
  • Compassion and empathy for special needs customers
Apply Now

Submit your CV by clicking on the "Apply Now" button or for more information please direct message Matthew Taylor in the Brisbane ManpowerGroup office and we will get in touch for a confidential discussion

Matthew Taylor
Associate Director

Let's Connect
+61 0401 866 585

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

Manpower

Brisbane City, QLD

Customer Service & Call Centre




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