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Counsellor - Student Support And Engagement

Chisholm - Dandenong, VIC

Education, Childcare & Training
Source: uWorkin


  • Part-time (0.6), fixed-term to 31 December 2021 / Pos: 001386
  • Salary Range: $77,282 to $82,958 p.a. (pro-rata part-time) plus superannuation
  • Location: Dandenong

Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.

Each year, we welcome some 35,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.

A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.

Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.

Our drive for commercial success is underpinned by our core values of Opportunity, Integrity, Collaboration, and Achievement.

In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.

We offer more than 400 courses, from VCE/VCAL/VETiS, through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.


This position is accountable for providing advice and counselling services to current students. You’ll ensure individualised advice and secondary consultation on all matters relating to the welfare and well-being of students. The role will support students through one-on-one appointments, group sessions and other prescribed methods of engagement.

You will continually innovate, exploring and engaging new channels for supporting students and will establish and maintain appropriate internal relationships that augment the support and welfare provided within the organisation, as well as agencies and services.

Your key accountabilities will be to:
  • Liaise with individuals and teams at all levels and across portfolios to discuss specialist matters and develop organisation solutions.
  • Design and develop solutions for workplace procedures, resources and operational issues to improve the customer experience.
  • Offer advice on student behaviour, issue escalation and critical matters to inform decision making.
  • Initiate, plan and lead workshops and programs for students and staff in response to the identified needs of the Institute community.
  • Employ measured responses to student crisis and complex concerns in a demanding and changing environment.
  • Remain current and provide specialist interpretation of industry standards, changes in legislation, and policy to ensure accurate advice.

You will hold a relevant degree in psychology, counselling, welfare or community services with relevant experience or have lesser formal qualifications with substantial experience and specialist expertise. You will be eligible for registration or membership with PACFA, ACA or AASW.

Crucial to your success will be your short term, pragmatic counselling experience in an education setting and demonstrated experience coaching staff, facilitating groups and providing colleagues with professional peer support in the counselling domain. You must have extensive experience working with culturally diverse clients in a counselling or support role, have knowledge of local agencies and the ability to develop strong stakeholder relationships with service providers.

Aboriginal and Torres Strait Islander people are encouraged to apply.


At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.


Applications for this position close 9am Wednesday 21 April 2021.

Applications should include:
  • a covering letter
  • curriculum vitae
  • contact details of three (3) referees
Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:
  • Valid Employee Working With Children Check
  • National Police Check
  • International Police Check (if applicable)
  • Verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
  • Certified copies of qualifications and transcripts
If you have any questions regarding the position or require further information please contact Kerry Dent, Head of Student Support and Engagement on +61 3 9238 8159.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.


Dandenong, VIC

Education, Childcare & Training


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