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April

Senior Sales Support Engineer

Private Company - Huntingwood, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Wartsila Australia Pty Ltd is looking for a Senior Sales Support Engineer to support the Marine Power service sales activities in Australia, Papua New Guinea and New Zealand.

Key responsibilities are as follows:

  • Configure technical solutions to define customer needs. Specify new technical products, process, standards based on company strategy or short- to- mid-term operational plans.
  • Ensure the functionality of proposed technical solutions. Assist and cooperate field service and workshop to execute the solutions and the scope of works.
  • Follow up sales leads, opportunities, prepare technical proposals and do respective cost calculation.
  • Resolve technical and commercial enquiries and complaints from internal and external clients in a satisfactory manner. Evaluate technical and environmental risks of the proposed solutions.
  • Coordinate bid package preparation work in order to achieve defined target.
  • Participate in relevant meetings with customer and technical team.
  • Maintain compliance of technical & services process and way-of-working with global guidelines.

Accountabilities:

  • Product expertise
  • CRM
  • Marketing material & development for assigned category
  • Customer Satisfaction (internal and external)
  • Quality and response time to technical queries

As an ideal candidate, you will have:-

- Bachelor Degree in Engineering or equivalent
- Have broad knowledge of Wärtsilä equipments
- Around 3 - 5 years experience in similar job

- Flexibility to travel for jobs globally anytime

- Motivated to develop yourself professionally

- Ability to work independently, self-driven

- Ability to work under pressure

- Ability to follow instructions

- Customer-minded approach