Job no: 0051813

Work type: Continuing

Location: Parkville

Division/Faculty: Chief Operating Officer Portfolio

Department/School: Operational Performance Group

Salary: $105,684 - $114,389 (UOM 8)

Role & Superannuation rate: Professional - Full time - 17% super

About Operational Performance Group

The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.

About the role

As Design Lead, you will lead and inspire the practice of Human-centred Design mindset and methods on projects and initiatives within the Digital Design & Service Experience (DDSE) team, for designing and improving the experiences of and services to students, staff and academics. You are a key support to the Design Manager.

About you

You have high level interpersonal skills, including the ability to build and maintain stakeholder relationships across a complex organisation. You have an engaging communication style with the capacity to facilitate workshops including skills training, education and coaching.

You will further have:

Tertiary qualifications which may be in one of the following fields of study – Business, Design, Social Sciences, Marketing, Anthropology, Psychology, Systems Thinking (desirable but not essential)
Practical experience and broad knowledge of the practice of Human-centred Design and specifically Service Design (2+ years)
Solid understanding of Design Thinking and HCD methodologies and a true passion for humans with an ability to engage and advocate for these methods across a range of stakeholders in University 
A demonstrated ability to – frame a problem, propose a variety of problem-solving approaches, design discovery research using a wide variety of tools (not just interviews), synthesise quantitative and qualitative data to create insight (making the complex simple), run ideation session to create concepts, prototype and test those concepts in the context of the University’s feasibility and viability, and work with others to deliver measurable solutions.

How to apply

Please apply directly via our Careers webpage: http://jobs.unimelb.edu.au/caw/en/job/904055/design-lead

Previous candidates need not apply.

Your application submitted should include a cover letter (one page) outlining your motivation to apply for this role and describing what skills and experience you will bring to it. Please further attach a current version of your CV.

Please note that you are not expected to provide detailed responses against the selection criteria in the Position Description.

Staff in the redeployment pool will be considered for this role in the first instance where appropriate.

Position Description: http://go.unimelb.edu.au/qc2i

Enquiries: Please contact Louise Long, should you have any enquiries by emailing louise.long@unimelb.edu.au

Advertised: 31 Mar 2021 12:05 AM AUS Eastern Daylight Time

Applications close: 30 Apr 2021 11:55 PM AUS Eastern Standard Time