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Guest Service Officer

Private Company - Girraween, NSW

Trades & Services
Source: uWorkin


About the Role

You will be the first point of contact for all guests arriving at the premises and exceed Guests expectations in accordance with company values, policies & procedures.

To achieve this, your key duties will include:

  • Acknowledge all guests on arrival or when entering our premises. Always service our guests in a friendly and efficient manner.
  • Vehicle demonstrations: Show and explain the use of the caravans and all equipment in the living area to our guests.
  • Actively inform our guests about the ancillary sales items and strive to achieve branch ancillary sales and conversion targets.
  • Provide quotes and vehicle demonstrations to customers who enquire about a vehicle.
  • Facilitate service bookings and vehicle handovers. 
  • Make sure that all vehicles in the branch are clean and quality controlled.

The position is based in Girraween and is a casual position with approximately 20-30 hours per week.

Service Experience

You should possess the following skills and experiences to be successful in this role:

  • Must have a full Driver's Licence and ability to tow a caravan or trailer.
  • High School Certificate or equivalent. Qualification in Business will be regarded.
  • High customer service standards.
  • Excellent interpersonal skills and presentation.
  • Negotiation and conflict resolution skills.
  • Must have the ability to work flexible hours, including over weekends and Public Holidays if required.
  • Friendly, positive attitude.

Culture and Benefits

We describe ourselves as having a professional, yet fun, company culture. We value team members who lead the way, are happy to make our guests' experience the best it can be and enjoy the ride.

In addition to your annual leave, you will be entitled to 2 paid days camping leave to experience our product first hand - whether that be on a 4WD adventure, family trip to stay and play in a campground or an escape in a caravan to the great outdoors.

To Apply

If you are looking for a challenging, yet, rewarding role in a small and supportive team, and you believe you possess the required skills and experience, then please apply now with your resume and cover letter.