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Analyst - Banker Experience Tribe

ANZ - Melbourne, VIC

Source: uWorkin


The Analyst role will be part of the Banker Experience Tribe whose purpose is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our frontline teams at the centre of everything we do.
Joining our team as an Analyst, you will be responsible for working to deeply understand the business environment, as well as refining requirements to increase the quality of & efficiency of solutions being built by squad. You will consider yourself to be customer centric with a continuous improvement mind-set, whilst also maintaining the stability of current and improved systems.

Who are you?

  • A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
  • The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
What will you bring to the Banker Experience Tribe?
  • Demonstrated experience in one or more Analyst roles previously eg. System Analyst, Business Analyst, Data Analyst or Operations Analyst
  • Deep domain and system knowledge to turn customer needs into business requirements and workable technology outcomes
  • Strong experience translating requirements in to user stories and acceptance criteria
  • Confident communication and presentation skills
  • Desire to continuously learn new techniques / technologies and bring innovative ideas to the squad.
  • Enjoy working collaboratively, whilst also considering yourself to be resilient to change
  • A team player with a positive attitude and a can-do work ethic
About ANZ
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS128633 .