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Covid-19 Health Service Navigator

Royal Melbourne Hospital - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


RMH Health Service Navigator

  • Multiple positions, Fixed Term Full Time and Fixed Term Part Time hours available
  • Based at The Royal Melbourne Hospital
  • Join the RMH COVID-19 Screening Team and help to keep our community safe
  • Support your team with early intervention of management of behaviours by supporting processes of de-escalation and risk mitigation
The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Your Role:
  • The purpose of this role is to welcome all staff, patients, consumers and visitors to the RMH hospital and provide guidance to navigate the Entry Screening process in a safe and coordinated way
  • The role is part of the ‘front of house’ team creating a welcoming environment through application of the RMH values of People First, Excellence Together and People First
  • As the RMH Health Service Navigator, you will work across the RMH Entry screening points throughout the hospital, to provide direction to staff, patients, consumers and visitors entering RMH city campus
Your new team
  • You will help us adapt and respond to the presence of COVID-19 in the community and keep our patients and staff safe
  • We are team working together to create a welcoming and caring environment
  • We enjoy a collaborative working environment, we are adaptable and ready for changes
  • In return, you will be supported to maintain your safety and the safety of others
Your success in this role, will be in your ability to
  • Create a friendly and welcoming environment
  • Provide direction and facilitate flow throughout all RMH entry screening points
  • Reduce risk to the safety and well-being of staff
  • Communicate clearly
  • Speak up for safety
Your Contribution
  • You are able to provide calm and clear guidance in a safe and coordinated way
  • Previous experience with crowd control
  • Certificate II or III in Security Operations
  • Promote safety and assist your team with early intervention for the management of behaviours
Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.


Apply now!

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.
Selection Criteria Essential: Do you have a minimum qualification of Certificate II or III in Security Operations?
Essential: Do you have previous experience with crowd control?
Contact Person

The Royal Melbourne Hospital

Melbourne, VIC

Health, Medical & Pharmaceutical


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