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Information Technology Business System Analyst

Nationwide Group - Noble Park, VIC

Source: uWorkin


Reporting to the Head of ICT and joining a rapidly growing team and industry, you will create and maintain new and innovative applications that improve the working environment for our staff, customers and suppliers.

  • Employer of Choice - Australian Business Awards 2020!
  • Part of new and exciting projects that will have a visible impact
  • A unique role within a driven and passionate team
  • Brand new office, Noble Park location

About Nationwide Group

Nationwide Group comprises of Eastern Van Services Pty Ltd, Nationwide Roadside Services Pty Ltd and Nationwide Towing & Transport Pty Ltd. Collectively the group operating out of four major states, delivers safe automotive & specialist transport solutions. Recently the Royal Auto Club of Victoria (RACV) acquired a majority shareholding.

As an award-winning and certified industry leader, Nationwide has grown to be the largest provider of emergency roadside assistance and specialist towing and transport services in Australia. Over the last 32+ years, Nationwide has consolidated a fragmented industry to create a truly national provider with high levels of service, governance and professionalism.

Nationwide’s credibility and professionalism is reflected by the calibre of our customers which include Australian Automobile Clubs, leading insurers, statutory corporations, roads authorities, Police and regulatory bodies, councils, leading corporates and the general public. 

As an innovator and leader in the industry, Nationwide has built its reputation around a platform of service excellence and compliance, based on systems and processes in areas of quality, safety and advanced technology.

Much of Nationwide’s success can be attributed to its investment in people and a consistent strategy, vision and values. “Our people have driven the Company’s achievements and growth, making Nationwide a great place to work”.

The role

Reporting to the Head of ICT, this full-time position will join the ICT team in providing new and innovative applications and integrations, whilst changing and improving the working environment for our staff, customers and suppliers.

In this hands-on role you will support the conceptualization, development, implementation and management of in-house software and systems, becoming a subject matter expert within the organisation.

Eager to diversify your technical ability and build your business acumen, you will have exposure to both internal and external stakeholders, and their applications, being keen to work at the forefront of new technology.

With a continuous improvement mindset, you will be solutions focused and enjoy seeing the outcome of your work – which will have a visible impact within the business. Given the opportunity to build-out Minimum Viable Products and explore new ideas, this role has endless opportunities.

Part of a rapidly growing team and industry, your success will be in supporting the business as it evolves into its next phase.


  • Provide training and support to front-line staff on custom software, as the internal subject-matter expert
  • Develop and coordinate new API orchestrations to be consumed by internal and external applications
  • Provide master-data management for select in-house platforms
  • Design, develop and enhance automated reports for internal and external stakeholders
  • Produce and maintain technical and end-user documentation
  • Resolve coding issues, develop additional features and bug-fixes as required
  • Write and maintain Unit Tests for internal codebases

Other hidden gems

  • Flexible working arrangements
  • Wellness program
  • Employee benefits program - including roadside assistance membership, insurance discounts
  • EAP
  • Friendly team environment
  • Induction & training
  • Opportunities for career progression
  • We encourage, support and nurture initiative

Skills & experience

  • 2-3 years’ experience in a similar role
  • Python (or similar) scripting
  • Knowledge or interest in learning mobile application development
  • HTML/JavaScript responsive web design
  • SQL database table design and queries
  • Superior attention to detail
  • Strong written & verbal communication
  • Energy, drive and passion to build lean and innovative solutions. We are looking for a ‘self-starter’.
  • Team player, collaborative
  • Excellent time management and organisation skills
  • Ability to multitask & prioritise
  • Ability to work well under pressure

How to apply

To APPLY, pleasesubmit your resume and cover letter (.docx or .pdf formats accepted only).

Successful candidates will be required to undergo a police check.

Nationwide Group is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted candidates will be contacted.