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April

Workshop Foreman

Cervus Equipment - Colac, VIC

Trades & Services
Source: uWorkin

JOB DESCRIPTION

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With more than 60 dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Cervus to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Cervus Equipment we believe great companies are built by great people - and for them. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential. It starts right here with people like you. At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Our goal is to build a strong team of unique talents and perspectives and we welcome your ideas on how to make us even better. In your efforts to achieve, learn and grow, we will support you all the way. If you're motivated by success for yourself and your team, you belong with Cervus Equipment. Join our growing team and build your career with Cervus.

Our Colac branch is looking for an exceptional individual to join our service department as a Workshop Foreman, (experience as a Heavy Equipment Technician would be great too) for our Agriculture Division (John Deere). We are establishing a new John Deere dealership in a proven location.

The Workshop Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met. The Workshop Foreman also provides quotes and estimates to customers as required, review work orders with customers, directs closing of work orders and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.

What does the role look like?

  • Meet daily with the Location Manager to review Service Department performance and personal matters
  • Assign jobs and work areas to employees according to their skills and knowledge
  • Coordinate technician training with the Location Manager and assign jobs to coincide with training
  • Direct and assist in the diagnosis of machine problems so that the repairs are completed in a timely manner
  • Inspect completed repairs to make certain repair times are correct
  • Stay informed of the progress on all jobs in their area of responsibility
  • Executes dealership Quality Control initiatives concerning pre-delivery inspections
  • Ensure that all procedures are performed safely and that technicians have adequate knowledge of how to safely operate the equipment being repaired
  • Inspect and repair all special tools and recommend new tooling
  • Report any additional work required on machines to the customer for proper and safe operation by the customer
  • Answer customer telephone calls as required; make outbound telephone calls as required to keep customers informed of the status of their repairs
  • Review all completed work orders for completeness and accuracy concerning parts
  • Review work orders with customers and collect payment for work orders as required
  • Maintain good housekeeping discipline for a clean and safe working environment
  • Meet with technicians routinely to review Service Department performance
  • Demonstrate skills to other technicians as required
What are we looking for?
  • Excellent organisational skills
  • Consistently demonstrate the highest level of Integrity in all business and personal dealings with customers, suppliers and Cervus employees
  • Proven ability to network with others and a strong sense of caring and relationship building
  • Possess strong decision making skills and able to delegate responsibility with confidence and trust
  • Provide a strong team building environment allowing individuals to make solid, well informed decisions
  • Strong commitment to excellence through confidence, self-discipline, and willingness to change
  • Able to create a positive healthy environment through mentoring, teaching and coaching
  • Must be trustworthy and maintain ethical business practices at all times
  • Ability to speak effectively one-on-one or within a group
  • Basic understanding of financial principles related to Service Department operations
  • Excellent negotiation / conflict resolution skills
  • Highly skilled in maintenance and repair of Agricultural equipment
  • Solid coaching skills
  • Demonstrated level of maturity
What's in it for you?
  • Competitive salary
  • Great working environment
  • Advancement Opportunities within the Organization as we grow
  • Ongoing Training & Development

Cervus Equipment