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May

Yoga Studio Manager (Admin & Marketing)

Younga Yoga Studio - Wollongong, NSW

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

JOB POSITION

YOGA STUDIO ADMIN & MARKETING MANAGER

Join Wollongong's most established Yoga Studio as the face of customer service, admin & marketing in this dynamic, multi-faceted role. Best suited to someone who is passionate about small business growth, excellence & the customer experience. Ditch the commute and corporate life for a chance to work in a thriving, professional health & wellness setting that aims to help people feel connected, balanced & inspired using the tools of yoga & exercise physiology.

HOURS:

25-38 HRS PER WEEK

MAIN DUTIES:

CUSTOMER SERVICE / ADMIN MANAGER / MARKETING

Applications are open for an exceptional individual to join our close-knit studio management team in the role of customer service, admin & marketing manager.

As the face of Younga Yoga customer support - this is a multi-faceted role, most suited to a highly motivated individual with the ability to work both independently and as part of a team with skills across 3 key areas of administration, customer service (including sales) and marketing.

BACKGROUND:

Having spent 3 months of 2020 in lockdown, Younga Yoga had to adapt quickly to remain open for business. We live-streamed our classes exclusively during the lockdown and this remains part of our new hybrid business model. Our biggest challenge is rebuilding our sense of community, driving sales in a competitive market & refining our systems to provide a consistent customer experience across a number of touchpoints (website, online booking, in-studio yoga, online yoga etc).

The Role:
Position: 25-38 hours per week (negotiable)
Pay: Negotiable
Start: Immediate start (or as soon as possible)
Availability: Mon - Fri (approx 11am-6pm negotiable)
Applications Close: Sunday May 2nd 11.59pm

STUDIO BACKGROUND:

Younga Yoga Studio was established by Deb & Russ Young as Wollongong's first dedicated yoga studio 15 years ago. We offer daily yoga classes in person and via live stream, as well as appointment-based Exercise Physiology.

Our mission is to help people feel fit & balanced in their body, connected in their mind and inspired to live a positive life.

Since opening in 2006, we have grown to a team of approximately 8 with classes 7 days a week.

We are looking for a dynamic, bright & highly motivated person to confidently lead the day-to-day admin, customer service & marketing operations at Younga Yoga, someone who is committed, passionate & believes in our business as much as we do.

As the face of customer service at the studio, the successful applicant will have excellent communication skills (email/phone), the ability to juggle the day-to-day runnings of the studio which includes data entry, membership management, sales, and marketing.

The successful applicant will be the key touchpoint for all our customers and staff, yet have the ability to engage with and discuss key business decisions with the owners.

The successful applicant will have tertiary qualifications (in marketing/communications or business) and/or a minimum of 3 years experience across a combination of the following key areas:

KEY AREA: PART A - ADMINISTRATION

Example Tasks Include
Answering inquiries & managing email
Processing enrolments
Creating documents & spreadsheets
Manage + track attendance & memberships
Manage + track sales using Mind Body Online software
Basic invoicing, banking, payroll
Client management (memberships, passes, data entry)
Studio open & close set up
Management of CRM mailing lists
Daily site audit - cleanliness and safety
Help maintain studio appearance

KEY AREA: PART B - MEMBERSHIPS & SALES

Example Tasks Include
Communicate with new & existing clients via phone & email
Manage memberships
Manage course, program & events
Analyse membership trends

KEY AREA: PART C - MARKETING & COMMUNICATIONS

Example Tasks Include
Curate & manage social media content
Use principles of marketing across written & digital formats
Create & send digital newsletters
Update website using Squarespace
Create communications that are 'on-brand'
Plan & market classes, events, workshops & trainings

KEY AREA: PART D - STAFF & EVENTS

Example Tasks Include
Communicate with staff on scheduling issues
Staff induction for basic studio processes
Liaise with teachers and staff for workshops

Applications are invited from those with a suitable relevant degree and/or industry experience.

Please address the following criteria, plus any additional information you feel would help Younga Yoga Studio move into a new phase of growth.

SELECTION CRITERIA:

  • Demonstrated prior experience in a similar administrative role (Part A)
  • Demonstrated proficiency with data entry & analysis, email management & CRM (Part A)
  • Demonstrated understanding of frontline customer service principles (Part B)
  • Demonstrated knowledge & experience of marketing principles & practices (Part C)
  • Excellent team-work skills (Part D)

DESIRABLE:

  • Eagerness to help Younga Yoga Studio refine Standard Operating Procedures
  • Experience using Canva
  • Willingness to undergo monthly training in marketing and business development
  • Ability to manage and improve on administrative & business processes

PERSONAL ATTRIBUTES:

  • Ability to work independently and as part of a team
  • Uses initiative to solve administration problems & learn new processes & procedures
  • High level of attention to detail
  • Communicate confidently under a range of circumstances
  • Demonstrated commitment to health & wellbeing in a yoga or fitness context

OPPORTUNITIES:

  • The successful applicant will have access to regular mentoring in business & wellness
  • Free unlimited access to regular yoga classes

Applications close 11.59pm Sunday 2nd May

To apply, send your resume and include a cover letter that answers the following questions:

What is your process for handling stressful situations?
Why would this role be a fantastic fit for you at this point in your life's journey?

Job Type: Part-time

Wollongong, NSW

Administration & Secretarial




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