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Support And Intake Coordinator

Total Support Services - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin


The Support Coordinator is responsible for connecting people with a National Disability Insurance Scheme (NDIS) Support Plan to access a range of supports which align with the support items in their NDIS plan and that suit their individual needs.As a Support Coordinator you will provide varying levels of coordination and transition support for young people and adults, giving consideration to individuals circumstances and level of complexity.The Supports Coordinator is a valued member of our team and contributes to the development of service practice through regular staff meetings, planning processes and policy reviews. All service delivery must be in line with the Policies and Procedures of Total Support Services and the requirements of State and National Disability Services Acts.PURPOSETo work in partnership with clients on improving and evaluating the delivery of services;Attract new clients to the service by promoting services and accepting requests for support coordinator;To provide direction and supervision to staff to ensure our clinical practise meets the needs of our clients;Develop and maintain relationships with all stakeholders;Deliver quality services to clients in line with policies and procedures.KEY RESPONSIBILITIESClinicalTo be a productive member of the Total Support Services and provide a range of therapeutic services to clients;Provide crisis intervention services, conduct psycho social assessments and make recommendations for care and intervention;Develop and review support plans to ensure they meet the needs of the clients;Provide supervision and direction to support workers to ensure they are working in line with the support plans;Maintain accurate records of involvement and contribute to Assessment reports;Attendance at care team meetings and provide written reports as required.Communication and Team WorkEstablish therapeutic relationships with clients and other stakeholders;Establish working relationships with medical, nursing and allied health staff, community clinicians and other service providers;Provide feedback and training to staff on the outcome of assessment and recommendations;Actively participate in client meetings to ensure effective communication and dissemination of information;Foster a culture of openness, respect, accountability and professionalism in the workplace;Represent the Total Support Services inter agency meetings and other meetings as negotiated.Client ManagementMaintain client documentation including:Support plans completed annually or more frequently if required;Maintain file note for each contact with clients;Review client file notes, ensuring they are factual and appropriate;Provide advocacy for clients and negotiate funding for clients where required;Co-ordinate supports to ensure services are provided in line with funding and individual support plans.MANDATORY SELECTION CRITERIAMSC1: A degree in Human Services or equivalentMSC2: Current driver’s licenceMSC3: DCSI Screening ClearanceKEY SELECTION CRITERIAKSC1: Demonstrated skills in counselling both children and adults.KSC2: Demonstrated knowledge of evidence based practiceKSC3: Extensive experience in Social Work practice & demonstrated ability and understanding case managementKSC4: High quality written and oral communication skills & strong computer skillsKSC5: High level of effective communication with stakeholdersDESIRABLE SELECTION CRITERIADSC1: Good working knowledge of child protectionDSC2: Good working knowledge of NDISContact DetailsTitle*First Name*Last Name*Phone*Email*Street Address*City*State / Territory*Please SelectNSWVICQLDWASANTTASACTOtherPostal Code*Application Section1. Position Title*Please SelectSupport Coordinator2. Position Location*Please SelectQueensland – Brisbane3. Are you an Australian resident?* Yes No4. Which working Visa do you currently hold?Only required if you are NOT an Australian resident. Select from dropdown list.Skilled Nominated Scheme Visa (subclass 186)Regional Sponsored Nominated Scheme Visa (subclass 187)Skilled Independent Visa (subclass 189)Skilled Nominated Visa (subclass 190)Temporary Work (Short Stay Activity) Visa (subclass 400)Temporary Work (Long Stay Activity) Visa (subclass 401)Working Holiday Visa (subclass 417)Temporary Work (Skilled) Visa (subclass 457)New Zealand Citizen Family Relationship (Temporary) Visa (subclass 461)Work & Holiday Visa (subclass 462)Skilled - Recognised Graduate Visa (subclass 476)Temporary Graduate Visa (subclass 485)Skilled Regional (Provisional) Visa (subclass 489)Student Visa (subclass 500)Student Visa - Postgraduate Research (subclass 574)Skilled Regional Visa (subclass 887)Other Visa5. Can you demonstrate a clear understanding of Work Safe practices?* Yes No6. Do you hold a current drivers licence free from restrictions of any kind and a reliable vehicle?* Yes No7. Do you hold a current working with children clearance certificate or equivalent?* Yes NoCertificate Upload Section8. Upload Cover Letter*(Maximum file size 2Mb)9. Upload Resume*(Maximum file size 2Mb)10. Upload a coloured scan of your Drivers Licence*(Maximum file size 2Mb)11. Upload your DCSI (child related) AND/OR your DHS (working with children) clearance certificate.(Maximum file size 2Mb)12. Upload any other relevant certificates.Upload any other relevant certificates or qualifications to be considered as part of your job application. (Maximum file size 2Mb each)Declaration13. I hereby confirm that all my responses to the above questions are true and correct. I understand that any false or incorrect answer may lead to the termination of my application, and in the future the termination of my employment.* Confirmed Not Confirmed

  • Position:
    Support Coordinator
  • Engagement:
    Full Time
  • Location:
  • Reports to:

Brisbane City, QLD

Voluntary, Charity & Social Work


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