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Information Technology Officer

Southern Downs Regional Council - Warwick, QLD

Source: uWorkin


Position Title Information Technology Officer

Directorate Corporate and Community Services

Department Information Technology

Reports To Information Technology Coordinator

Classification Level 4 (Division 2 - Section 1)

Award Queensland Local Government Industry (Stream A) Award – State 2017
(as amended or replaced)

Agreement Southern Downs Regional Council Certified Agreement (as amended or replaced)

Position Objective

Provide quality systems and infrastructure, administration and end user support and general training in all
aspects of information technology management to Council staff.

Participate in and contribute to the information technology team to ensure the provision of high level service
across the organisation and successful implementation and ongoing management of information technology

Key Responsibilities

The key responsibilities may be modified from time to time to ensure the expected outcomes support the
Council’s operational and corporate plans.

All duties are to be conducted in an efficient, timely, professional and safe manner. The key responsibilities

  • Install, implement and support corporate Information and Communication Technology (ICT) systems

including hardware, software and intranet and internet functions.

  • Troubleshoot issues and provide high value, effective support and guidance in the efficient use of ICT
equipment and applications to Council staff.
  • Undertake administrator duties for relevant Council systems.
  • Create and maintain technical documentation.
  • Assist in the research and development into new technology and the deployment of systems and
infrastructure including installation and maintenance of system elements.
  • Investigate business needs and end user requirements to ensure effective and efficient use of Council
ICT systems and applications.
  • Develop and deliver, or assist in the development and delivery of, ICT training program in accordance
with staff needs.

SOUTHERN DOWNS REGIONAL COUNCIL – - Information Technology Officer

  • Develop and provide relevant reports.
  • General administrative tasks to assist with the effective and efficient functioning of the Information
Technology team.
  • Other duties as directed by the supervisor.


  • On the job training will be provided to ensure that the position holder maintains a satisfactory knowledge
and skill base.
  • The position holder will be encouraged to attend workshops and seminars relevant to the position so as
to ensure ongoing professional development.

Workplace Health & Safety Responsibilities

  • Comply with the Work Health and Safety Act, Regulations, Codes of Practice and Council’s Workplace
Health and Safety Policies and Procedures.
  • Comply with instructions given by the relevant manager and/or supervisor in respect of the health and
safety of themselves and the health and safety of other persons.

Organisational Responsibilities

  • Comply with the requirements of Council policies and procedures as amended from time to time.
  • Ensure complete and accurate records are captured, created and maintained.
  • Deliver high quality customer service within the organisation and to the public.
  • Ensure the security and appropriate intended use of Council information at all times.

Extent of Authority

  • The supervisor monitors agreed work outcomes.
  • This role has the authority to act in accordance with established procedures and guidelines. Guidance is
readily available from the supervisor.

Selection Criteria

Qualifications/ Licences – Mandatory

  • Possession of a current open “C” class licence (Car).

Qualifications/ Licences – Desirable

  • Relevant qualification of at least diploma level.

Key Selection Criteria - Essential

1. Demonstrated ability to provide high value Information Technology Helpdesk support services including

the ability to assess client needs and deliver solutions.

2. Extensive working knowledge in a range of current Windows operating environments, networks and current
types of hardware.

3. Demonstrated ability to support and troubleshoot, and to use client deployment tools.

4. Demonstrated ability to support, develop, configure and administer an Enterprise Information system (such
as Technology One, Civica or similar) including SQL database administration.

Updated: April 2020

SOUTHERN DOWNS REGIONAL COUNCIL – - Information Technology Officer

5. Demonstrated high level oral and written communication and interpersonal skills including the ability to work
with a diverse range of clients from across the organisation.

6. Demonstrated high levels of administration, analytical and problem solving skills.

7. Demonstrated ability to work cooperatively and ethically in a team environment.

8. Proven ability to work unsupervised and maintain confidentiality.

Key Selection Criteria – Desirable

1. Sound understanding and general interest in Local Government operations.

Updated: April 2020