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Administration Assistant - Card Operations

Department of Customer Service - Newcastle, NSW

Administration & Secretarial
Source: uWorkin


Administration Assistant – Card Operations
Temporary - FullTime - until 30th April2023
SNSW Grade 2/3
Location: NewcastleMiddle Office

About Service NSW

Service NSW is making it easier for people and businesses across NSW to access governmentservices. Since launching in July 2013, we have successfully transformed andstreamlined NSW Government service delivery with cutting edge digital solutionsand an award-winning culture of passion and teamwork.
Our customer-centric solution offers simpler and fasteraccess to government transactions through our digital channels, a 24/7 phoneservice and an expanding network of Service Centres.

We currently partner with more than 50 agencies to offer in excess of 1,000 NSWGovernment transactions including driver licences, vehicle registrationrenewals, applications for birth certificates, Senior Cards, Housing NSWpayments, fines, contractor licences and many more.

Aboutthe role

As the Administration Assistant you will provide a range of administrative andbusiness support services including the production and delivery of photo cardsto support the efficient operation of the business unit.


SNSW Grade 2/3 - The package includes the base salaryrange of ($53,624 to 58,144), plus employer's contribution to superannuationand annual leave loading.

Tobe successful you will have:

• Support the production and delivery of photo cards and ensure thatthey meet quality standards, guidelines and service delivery standard
• Provide a range of administrative services includingfiling, mail receipt and sorting, maintenance of registers, routine purchasing,meeting and event support, photocopying and creating, processing and compilingdocuments to support/contribute to the effective operations of the businessunit/team
• Complete activities in the provision of service deliveryin accordance with privacy requirements and legislative obligations to ensureconfidentiality, privacy and integrity of information is not compromised
• Respond to enquiries and routine requests for information,escalating enquiries as necessary, to provide accurate and timely information,and customer service in line with the Agency’s values vision, mission andvalues
• Update and maintain records, registers and files,databases, complying with records management processes, ensuring information isaccurate, stored correctly and accessible
• Check, maintain and arrange prompt maintenance ofequipment, including ordering and distributing and maintaining supplies
• Maintain knowledge of the range of services that theAgency provides and relevant policies and procedures that apply to contributeto the effective operations of the business unit

Pleasenote that employment at Service NSW is subject to a satisfactory CriminalRecords Check.

Learn more:

Click Here to access the Role Description. 

ApplicationsClose: 11th May @11:59pm

When applying you need to:

Provide acovering letter and resume (Resume not exceeding 5 pages) that details yourexperience and how you meet the capabilities of the role.

Want to know more?

For a confidential discussion about this roleplease contact Fiona Gregory via email at [email protected]

For moreinformation about the Service NSW recruitment process, please contact BryanKreltszheim at [email protected]

Additional information

Part of the assessment process includes additional onlinecapability testing, skills testing or work samples in accordance with theGovernment Sector Employment Act 2013. A talent pool may be created for futureongoing and temporary roles and is valid for a period of up to 18 months.

Service NSW is passionate about building a culture thatvalues and supports diversity and inclusion. Service NSW encouragesapplications from people with disability, Aboriginal and Torres StraitIslanders, LGBTQI and people from culturally and linguistically diversebackgrounds. If you are a person with disability and need adjustment in therecruitment process, please contact the Recruitment team via email [email protected]

If you do require an adjustment during the recruitmentprocess, please notify us on your application form.