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Manager Workforce Relations

Department of Corporate and Digital Development - Darwin, NT

HR & Recruitment
Source: uWorkin


Job description

Agency Department of Corporate and Digital Work unit Corporate Services – Workforce Relations


Job title Manager Workforce Relations Designation Senior Administrative Officer 1

Job type Full Time Duration Ongoing

Salary $123,559 - $138,034 Location Darwin

Position number 9443 RTF 211801 Closing 17/05/2021

Contact Kath O’Reilly, Manager Workers Compensation on 08 8924 7263 or Kathryn.o’

About the agency

Apply online

Information for applicants – Inclusion and diversity and Special measures:

Applications must be limited to a one-page summary sheet and detailed resume.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all diversity groups to

apply for vacancies. For more information about applying for this position and the merit process, go to the OCPE website.

Under the agency’s Special Measures Recruitment Plan eligible Aboriginal and Torres Strait Islander (Aboriginal) applicants will be granted priority

consideration for this vacancy. For more information on Special Measures, go to the OCPE website.

Primary objective

Deliver high level advice, guidance and coaching through a client focussed enterprise model and recommend best practice solutions across

Northern Territory Public Sector agencies.

Context statement

The One NTG model centralised corporate services in the NTPS. Service lines include; Recruitment, Change Management, Employee Relations,

Workers Compensation/Work Health and Safety (WHS), Dispute Resolution, Inability, Conduct, Workforce Relations Support and Performance

Management. The role currently available is in the Workers Compensation/WHS team, providing expert advice and support to proactively

manage workplace incidents and workers compensation claims.

Key duties and responsibilities

1. Provide high level Workforce Relations advice, guidance and coaching to clients across a range of service lines.

2. Case manage complex workplace issues such as disputes/grievances, discipline, medical, investigations and inability, recommending

appropriate courses of action for resolution and early intervention strategies.

3. Provide recruitment, change management and organisational design advice and support to agencies consistent with best practice and aligned

to legislative frameworks.

4. Triage case management / workload within the team, managing timeframes and take the lead in more complex matters.

5. Manage a team, provide consistent performance feedback and ensure expertise is provided to clients in a timely manner.

6. Develop and maintain effective partnerships with clients, human resource providers and other stakeholders to ensure successful delivery of

business objectives.

7. Collaborate in the development of contemporary HR management strategies, policies, procedures and internal documentation aligned to

corporate objectives, legislation and public sector initiatives.

Selection criteria


1. Extensive experience and contemporary knowledge of strategic HR management and organisational effectiveness, with demonstrated

successful experience delivering the specific HR service mentioned in the context statement above viewed favourably.

2. High level communication, negotiation and conflict resolution skills with the ability to establish collaborative relationships at all levels to

positively influence human resource practices.

3. Demonstrated planning, problem solving and organisational skills, including the effective management of multiple complex and high priority

tasks to meet conflicting deadlines.

4. Well-developed conceptual and analytical skills including the ability to interpret and apply legislation.

5. Highly developed written skills with demonstrated experience reviewing the work of subordinate staff to ensure accurate, comprehensive

correspondence for client agencies.

6. Ability to lead and manage a team in a multi-skilled, client focussed HR enterprise service environment.

7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and respectful.


1. Relevant qualifications in human resources or a related field.

2. Knowledge and understanding of employment legislation as it relates to NTPS employees or ability to obtain.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not

exclude an applicant from this position unless it is a relevant criminal history.

When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning their work experience

and capabilities to this role. Refer to the Capability Leadership Framework Level 8 and visit our website at