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Business Analyst – Crm - Melbourne, Sydney And Brisbane

Barhead Solutions - Melbourne, VIC

Source: uWorkin


Are you a problem solver?

Does partnering with customers inspire you?

Does working on new technology excite you?

As we continue to scale our business, we need to bring on board experienced Business Analysts with CRM expertise who can add discipline and capability to our teams across our Australian offices.

About the role

As a Business Analyst, you will play a critical role in helping the business implement cost-effective technology solutions by precisely determining the requirements of a project or a program and communicating them clearly to the key stakeholders. You will work closely with the Project Team and will be responsible for collecting and interpreting data from many areas within the organization, simultaneously improving the business processes and finding solutions to business problems.

To be successful in this role you must have demonstrated success in identifying business insights through data analysis and producing digestible business intelligence and actionable information. You should also have strong communication and project management skills, that will enable key stakeholders to understand requirements and shape analytical deliverables.


  • Analyse and assess the business strategic direction and plans to develop comprehensive roadmaps and actionable development tasks.
  • Facilitate structured requirements gathering workshops and development of appropriate corresponding documentation, e.g., User Stories and Product Backlog, Requirements Traceability Matrix (RTM).
  • Document and analyse existing business processes and development of new business processes.
  • Analyse existing technology capabilities and functionality.
  • Elicit and manage functional and non-functional requirements.
  • Perform delivery assurance including test planning and execution.
  • Support the continual growth of Barhead by helping with the development of capabilities, methods and training.
  • Produce and present reports, findings, business cases and other client deliverables.
  • Consolidate and manage any formal or informal change process within a project.

These are the basic responsibilities today but, as the company and the position evolve, you will be provided with different functions to support Barhead and its customers.

What you bring to the role

  • At least 5 years’ experience in business analyst role working in CRM Projects, Dynamics 365 an advantage.
  • Experience working in tech consultancy desirable.
  • Demonstrable techniques to gather requirements, constraints and run workshops using structured and non -structured methods.
  • Exceptional organisational skills, and detail-oriented with an eye toward high quality, and on time work.
  • Strong experience in CRM, Dynamics 365 or Salesforce preferred.
  • Demonstrated experience working with cloud technologies.
  • Strong interpersonal skills to build and nurture relationships with senior management and stakeholders in client organisations as well as with internal audiences.
  • Outstanding communication skills – both written and verbal together with excellent questioning and active listening skills.
  • Highly self-motivated individual who is eager to sell with a proven history of hitting and exceeding financial goals.
  • Self-reflective and able to seek opportunities for improvement/growth without instruction.

Why join us?

We offer a culture that encourages out-of-the-box thinking, where delivering challenging, creative and commercially sound client project solutions is the end goal. This is not a "manage by the numbers" function but rather a creative, solution design role that will see you delivering outstanding value to our customers. If you are ready to take the next step in your career, then this is the opportunity you have been waiting for!

Eligibility – Please note only applicants with the legal right to work in Australia will be considered. Sponsorship is not available for this position.

Please apply with a covering letter and resume.