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Operations Specialist

QSuper Group - Brisbane Grove, NSW

Insurance & Superannuation
Source: uWorkin


The Company
Operating in a highly competitive and dynamic financial services environment, QSuper manages around $113 billion in funds for over 585,000 members and is committed to working with our members so they can feel more confident they are making the best choices for their situation. QSuper Limited and QInvest Limited are ultimately owned by the QSuper Board of Trustees.

The QSuper Group has approximately 1,200 employees, and our culture is one where "members are at the heart of everything we do". Our employees bring this culture to life by behaving in line with our unique values which ensures our success through our actions every day.

The Role
Our Operations team are responsible for end to end administration of QSuper accounts including money in, money out, account maintenance, and reporting. Our Operations team aim to provide a seamless experience for QSuper members through excellent service delivery and currently, they have a unique permanent opportunity for an accomplished Operations Specialist to join them. In the diverse role of Operations Specialist, you'll act as a conduit between a team of highly technical superannuation experts, and project teams, to understand the impacts of change initiatives and ensure these are implemented effectively.

You'll draw on your in-depth knowledge and experience in the superannuation industry, representing the Operations team across projects to provide advice on impacts to business processes, operations and service delivery. You'll apply your highly developed analytical and problem-solving skills, taking a hands-on approach to deliver and embed change. You're inquisitive and have a knack for communicating with a diverse range of stakeholders to genuinely understand how they operate and their processes. If you're passionate about change and looking for an opportunity to join a truly collaborative and member-centric team, we'd love to hear from you!

Skills, Experience and Qualifications
The ideal Operations Specialist will demonstrate some or most of the below:

  • Bachelor's Degree in Business, Finance, IT or other related field, or equivalent work experience. Diploma of Superannuation - ASFA and/or RG146 qualifications are highly desirable
  • Extensive experience in the superannuation industry and understanding of business operational processes and procedures
  • Experience working in project or program environments, or in an analytical role across a variety of complex situations.
  • Strong understanding of end to end process design
  • Excellent skills in stakeholder management and the ability to develop trusted and enduring relationships with business clients, including superior consultation, facilitation and proven problem-solving abilities
  • Demonstrated skill in analytical tools and techniques, including modelling of data, systems, people and processes
  • Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other change and/or business resources directly or indirectly as required.
  • At QSuper we are proud to champion respect and we value diversity amongst our employees to support an inclusive workplace. We are passionate about selecting talented people based on their qualifications, capabilities and experience relevant to the role.

We value flexible working arrangements however we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you, which may include working from home or flexible hours.

What you do today, inspires tomorrow

Click on the 'Apply' button and follow the prompts. The closing date for applications is Tuesday, 18 May 2021.

Please note, owing to a high volume of applications, QSuper reserves the right to close the applicant portal ahead of this deadline if necessary.

Whilst all applicants will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview.

We choose to deal with you directly and have not engaged an agency for this opportunity, so if you're interested, please apply.

Brisbane Grove, NSW

Insurance & Superannuation


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