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Customer Engagement Officer

Hays Contact Centres - Brisbane City, QLD

Source: uWorkin


Your new company

Working with this Government Agency you will be working closely with the Senior Engineer and Technical officer resolving difficult issues across 5 local government areas across Queensland.

Your new role

In this short term engagement you will proactively engage with customers and stakeholders, coordinate and communicate with with customers in both written and verbal methods, consistently provide excellent customer service and engage with contractors to obtain quotes to deliver solutions to resolve customer com[plaints caused by network issues.

What you'll need to succeed

  • High attention to detail
  • Excellent written and verbal communication skills and a track record of preparing complex correspondence
  • Interpersonal Skills and ability to network and build relationships
  • Excellent time management skills
  • Demonstrated ability to work effectively with limited direction
  • Ability to use various basic computer software

What you'll get in return

Experience working within one of the biggest Queensland Government Agencies supplying various services to customers over 5 local government areas. Located a short distance (2 min walk/170m) to bus and train in Fortitude Valley with an attractive hourly rate of $40.59.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Michael Walsh on 3243 3022.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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