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Telecom Business Analyst

Infosys - Melbourne, VIC

Source: uWorkin


Job Description

About Infosys –

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Business Analyst

Infosys is seeking a Business Analyst who will be interfacing with key customer stakeholders in various phases of the engagement. Work accordingly to satisfy them with appropriate solutions, simplify things for better understanding and interpretation of the clients and improve efficiency in operations and overall performance.

Roles And Responsibilities

  • Responsible for eliciting and documenting detailed business, technical/functional specifications, developing process maps, diagrams, contributing to the business case development, gap analysis, traceability management, change impact analysis.
  • Liaising with vendors, architects, and developers, mapping out the system & process functionality for overall solution options/design.
  • Must have demonstrated previous experience writing business requirements documentation and functional specifications including functional design through user stories, wireframes, screen mock ups etc and technical specifications
  • Hands on project experience as a Business Analyst.
  • Relevant work experience in Enterprise Agile Transformation & execution
  • Should be able to follow agile practices and must have good working knowledge of JIRA/Confluence.
  • Should possess good communication skills and ability to work in team in diverse/ multiple stakeholder environment.
  • Strong team leading and interpersonal skills and carries strong sense of commitment
  • Work closely with the developers and business including facilitation of workshops to gather and define business and functional requirements, epics, user stories and PBIs.


  • Tertiary Qualification in IT / Computer Science / related discipline.
  • Candidate must be located within commuting distance of Melbourne, Australia or be willing to relocate to the area.
  • At least 7-10 years of IT experience
  • At least 4-5 years of relevant experience as a Business Analyst
  • Ability to document requirements in clear language, diagrams, and process flows.
  • Excellent verbal and written communication skills.
  • Plans and carries out responsibilities with minimal direction and works well under pressure.
  • Very good working knowledge of Jira/Confluence
Preferred Skills:
  • Resources should have experience in Telcom Domain
  • Salesforce knowledge desirable.
Additional Skills
  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and Problem-solving skills.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.



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Infosys Limited



Technology|Analytics - Functional|Business Analyst


ITL Australia