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Customer Experience Designer

TabCorp Holdings - Brisbane City, QLD

Construction, Architecture & Interior Design
Source: uWorkin


Full Job Description
Job no: 504128
Work type: Permanent Full-Time
Location: Ann Street

The Customer Experience Team turn insights into great experiences that surprise and delight. We engage with customers to understand their experiences and co-create with them in order to deliver improvements and exciting new initiatives. Driven by a deep understanding of Customer, we combine what we learn with a range of data and the use of analytics to drive improved experiences that also deliver tangible business benefits.

We are constantly striving to make things easy, personal and rewarding for our Customers. We’re looking for world-class talent, who love working in complex environments and always take their team along for the ride. And, while you’re doing your best work, we’ll support you with freedom, flexibility and the opportunity to innovate. Together, we’re game changers - bringing excitement to millions of Australians every day.

What you’ll do

We are excited to be looking to recruit this new role in our Lotteries and Keno Customer Experience team!

As a Customer Experience Designer you will support research and design activities, collaborating with different types of Users and a range of internal teams to identify opportunities, solve problems, and deliver improved outcomes for Customers.

Key Accountabilities:
Collaborate with a range of teams to identify opportunities, solve problems, and deliver improved outcomes for Customers using design thinking approaches.
Facilitate workshops/co-creation activities with a mix of internal staff and external users to drive ideation
Be responsible for taking actionable insights and using these to generate target concepts that meet user needs and internal business objectives
Design Target Experiences for an Omni-channel environment in which products are sold across Digital & Retail Channels to a diverse customer base with varying wants and needs.
Establish practices to take concepts from rapid ideation through to more detailed concept designs - creating Prototypes, Sketches, Layouts, UX Designs as a part of our Experience Design framework
Ensure User validation approaches are at the heart of our experience design processes
Support the implementation of customer experiences by delivery teams
Bring an understanding of the role technology plays in the design and delivery of great solutions
Maintain knowledge of emerging customer experience patterns
Represent CX within project teams as required

What you’ll bring

3 years+ experience working in an Experience Design role
Tertiary qualification / degree in relevant field
Experience with running/participating in Design thinking-led projects
Experience running focus groups/workshops as a means to empathising with target users/customers
Experience with design, from sketching through to prototyping
Experience with design tools (such as Sketch/Invision, or other)
Experience with User Testing, in person and remote
Presentation skills - ability to condense learnings into impactful story-telling artefacts that cut through the detail and inspire action

About Tabcorp

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. Our 4,500+ strong team is as diverse as Australia itself. Our people drive homegrown, world-class brands; Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact ‘Make it yours’, .

Advertised: 04 Jun 2021 12:00 AM E. Australia Standard Time

Applications close: 13 Jun 2021 11:55 PM E. Australia Standard Time

Brisbane City, QLD

Construction, Architecture & Interior Design


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