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Collections Officer New - Attorney-general's Department

I WORK FOR SA - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin


About The Opportunity

The Fines Enforcement and Recovery Unit is responsible for the effective collection and enforcement of overdue fines and other debts owed to the state.

The Collections Officer will be responsible for providing effective resolution and collection of unpaid debts from clients through the provision of high quality, professional and customer focused client contact for a largely inbound contact centre managing up to 2000 interactions per day. The Collections Officer is responsible for acting as a point of contact and providing prompt, accurate information and issue resolution services; responding to client requests for assistance in managing their debt; assessing clients' situations and establish suitable arrangements, extensions or remedial actions to obtain payment; receipting, processing and securing funds received from clients over the phone and online.

The Successful Candidate Will Have

  • Experience in providing a high level of customer service in a fast paced, real-time, client contact or team environment
  • Experience in handling cash and managing electronic payments
  • Experience in working with multiple technology applications concurrently
For more information about the Attorney-General’s Department and also Fines, please visit and .

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
  • May be required to work in Adelaide or Port Adelaide.
  • Some out of hours work may be required.
Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Kristen Harris, Team Leader on 8444 3029 or .

All applications must be submitted through SCOUT e-Recruitment system by answering the questions via the link below and following the prompts on the page to attach the relevant documents.

You may wish to create your answer in Microsoft Word, then copy and paste into the SCOUT e-Recruitment application form. This will also ensure your answers are not lost if you are timed out of the system.

The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website

Applications Close

18/06/2021 11:30 PM


ASO2 Collections Officer Final March 2020.pdf

Job Application Pack.pdf

Pre-Employment Declaration.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.