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Design Consultant - Accenture Interactive (2nd Road)

Accenture Australia - Sydney, NSW

Executive & Strategic Management
Source: uWorkin


We Are
Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

Job Description

Accenture Interactive Design is growing a phenomenal team of designers, strategists, brand architects and product developers around the globe. Locally the strategic design team (formerly 2nd Road) is looking for strategic and creative thinkers, passionate about creating visionary futures with Executives and Boards, and bringing new ideas to the world.

What Interests Us

We identify new territories and are constantly asking ‘where next?’. We design things that change the way people experience and operate organisations.

What We Do

  • Purpose, vision and growth strategy

  • Experience and ecosystem design

  • Innovation portfolios, new business ventures and customer value propositions

  • We work on big questions. We reimagine rather than optimize. We use human-centred design with a creative toolkit not just an analytical one. We don’t work in one industry but across all of them, on corporate and on social challenges. Sound like you?

    The team

    We are successful because of our talented team and their insatiable curiosity. If you are hungry, entrepreneurial and believe in a more innovative future we want to hear from you. You could have a background in design, strategy, ventures, or are just ready to turn your sharp mind to bigger questions.


    The role

    Design Consultants are driven to solve business problems that are strategic in nature. They help clarify intent, work through complex problems and create compelling project artifacts and narratives that drive project outcomes. They can articulate abstract ideas and create clarity within ambiguous situations. They are curious, empathetic and collaborative minds that are integral to our project teams. They are adept in managing client expectations through great communication and relationship management skills.

    Alongside their project work, a consultant will be expected to participate in proposal development and pitching. Finally, they are an active member of our community, continually contributing to the further development of the practice with a keen interest in the areas of strategy and innovation.

    What will you be doing and with whom?

    You will be a hands-on contributor to teams that include Senior Managers, Directors and clients, collaborating on projects to:

  • Be a thought partner in project design and delivery to senior members of the team

  • Understand client needs, including business strategies, market context and user research

  • Use strategic frameworks and methodologies as input into team and client discussions and activities

  • Build tools and activities that support and facilitate group interactions

  • Conduct and synthesise client interviews

  • Help design and deliver strategy workshops

  • Document project outcomes and produce client presentation material

  • Capture and synthesise conversations, workshops and customer research

  • What will you be responsible for?

    Your main responsibilities will be to:

  • create impactful content that aids the development, discussion or presentation of project work

  • design and deliver workshop activities to drive project outcomes

  • balance your time and contribution across multiple projects

  • support project teams as needed, which may include activities such as note taking during client or customer interviews and photographing client interactions during workshops

  • What knowledge and capabilities will you draw on?

    You will be well-suited for this position if you have:

  • proven consulting experience

  • strong client management skills

  • basic understanding of busines models, value propositions and operating models

  • strong outcomes focus, can sense when a project must pivot to achieve intent

  • aptitude to spot significance in ambiguous and complex situations

  • ability to work in an iterative working style, embracing critique as an essential part of the process

  • excellent written, verbal and visual communication skills

  • Cultural fit

    As a member of our community, it is essential that you be:

  • keenly collaborative, eager to work with a multi-disciplinary team across a multitude of problem spaces

  • comfortable with ambiguity, ready to help make sense of out confusing information

  • excellent at holistic thinking, always relating the detail back to the whole

  • agile with synthesis, able to bring together divergent pieces to create new understanding

  • empathetic, capable of putting yourself in both the shoes of the user and our clients

  • deliberately optimistic and curious, holding the core belief that regardless of the situation, it can be better

  • What gives you bonus points?

  • You have an ability to ‘see the bigger picture’ and are interested in the broader role that design has to play in tackling complex problems in business and society

  • You are passionate about user-based design and have experience with related communication tools such as customer experience maps, stakeholder diagrams, experience blueprints etc.

  • You are interested, or have experience participating, in industry-related activities such as conferences, speaking engagements, publications or courses

  • You have experience with or exposure to user research, either to better understand user’s problems or to test prototypes

  • What qualifications and experiences will be relevant?

    You will be well-suited for this position if you have:

  • 2 years + consulting experience

  • Salary range for this role: $70,000 to $110,000

    About Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

    At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

    We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

    We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.

    Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

    Ellie Doran, is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.

    Sydney, NSW

    Executive & Strategic Management


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