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Systems Support Engineer

Dematic - Belrose, NSW

Source: uWorkin


Company Overview

Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs. Our innovative portfolio meets the demands of an ever changing supply chain landscape and is designed to deliver a clear competitive edge. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers.

The Role

We currently have an exciting opportunity for a Systems Support Engineer (Application Support) to join our Customer Service team. In this role, the primary objective is to provide technical support and assistance to our customers. As part of the customer service department you will be required to support and implement in-house software applications running on real time systems.

The role is based in our office located in Belrose, NSW or Clayton, VIC.

  • Provide technical support and troubleshooting of technical issues of Dematic products and systems.
  • Work with the Dematic Contact Centre in handling support calls and providing regular updates.
  • Participation of project work and commissioning of new systems and customer sites.
  • Ensure all administration work is completed and submitted on time and correctly.
  • Use hazard identification tools and systems to ensure safe work practices are used and customer sites are hazard free.
  • System monitoring, validation and regression testing.
  • Resolve within a reasonable time any system issues or escalate issues within Dematic to the relevant department or manager.
What We Are Looking For

Successful candidates will possess the following qualifications, skills & experience:
  • Degree in Computer Programming/IT or Engineering disciplines.
  • Strong diagnostic and troubleshooting skills in predominately Windows environments (2003, 2008, 2012, 2014 & 2016).
  • Knowledge of SQL Servers, networking, LANs and PLC software (i.e. Siemens and Rockwell),
  • Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions.
  • Excellent customer service skills with the ability to build and maintain of positive and constructive relationships with both internal and external organisations.
  • Be a strong communicator, with the ability to work well with people from many different disciplines with varying degrees of technical and business expertise.
We are looking for a self-motivated individual who has a strong desire to learn and develop new skills. To be successful in this role, you will need to have advanced problem solving skills, high attention to detail, and the ability to manage your time and prioritise to meet deadlines.

The position will require standby / afterhours support work and some interstate travel. An attractive salary package is on offer as well as outstanding career opportunities.

How To Apply

If you would like to apply for the above position, please click on the ‘ Apply for this job’ button below. Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.

Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.