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Technical Product Specialist

VoIPcloud Wholesale - Melbourne, VIC

Source: uWorkin


About The Company

You would break new ground. Raise the bar for performance. And do career-defining work. That’s exactly the kind of environment we’re building together at VoIPcloud Wholesale Group.

VoIPcloud Wholesale Group offers our clients the following integrated suite of products and services to the mid-market:

  • Voice and Hosted PBX Services
  • Unified Communications
  • Data Networks and Internet

Our purpose is to simplify technology to empower businesses. We love the challenge of turning complex technology environments into solutions for our customers. Our customers' success is our success. Our greatest tool for success is our internal support team, who delivers excellence at every touchpoint for our partners.

VoIPcloud Wholesale Group markets advanced telecommunication services primarily to Australia, with a presence in New Zealand and The United Kingdom.

The role

We are looking for a Technical Product Specialist to grow and build our network through new opportunities, managing and maintaining partner relationships by supporting them through technical issues or knowledge gaps by providing world class service. You will work closely with all technical teams to ensure we offer our customers with unique tools and features to build their own empire.

Our ideal candidate will be a natural problem solver with a technical service provider background, have a strong customer service ethos, a desire to deliver industry-leading service, and the ability to work in a fast-paced environment.

What Your Day To Day Will Look Like
  • Provide technical product support to our partners, growing key relationships
  • Perform product demonstrations and training sessions to our partners
  • Share feedback to improve our services, processes and sales for partners
  • Provide guidance to solve business problems and achieve outcomes using our services
  • Understanding of underlying motives and drivers of businesses
  • Create and maintain product materials for partners
  • Be knowledgeable of our competition, market activities and trends in the telecommunications industry

  • Qualifications in a relevant field (e.g. bachelor in network engineering or higher-level certificates etc.)
  • General understanding of IT computer networks, internet technologies, router, switches, NAT, TCP, UDP, DNS – essential
  • Background working with large customers in a technical capacity, especially in data and voice (VoIP) or telecommunications industry – essential
  • Experience with SIP-based PBX Systems and equipment (Cisco, 3cx, Asterisk, Polycom, Yealink) - advantageous
  • Experience in complex reseller and wholesale rollouts – advantageous
  • Public speaking and product demonstration experience

  • Career development program – regular employee training initiatives.
  • Flexible working, balanced lifestyle between the home and office locations.
  • Free home internet.
  • Discounts on products through third-party partners.
  • Free uniform shirts and hoodies, we are a smart-casual employer that means yes to jeans and runners.
  • Great location near Albert Park Lake – close to public transport, bike trails, and restaurants.
  • Fresh fruit daily and access to our snack bar – soft drinks, chocolate, chips, oat bars etc.
  • Coffee machine on hand with fresh roasted coffee beans.
  • Friday lunch and office drinks with a fully stocked beer and cider fridge.
  • Regular team experiences, including virtual experiences.
  • Access to in-office activities - golf putting green, Nintendo Switch, soccer balls
  • Projector playing regular music videos and individual desk plants for everyone

Our commitment to you

When you join VoIPcloud you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.