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Junior Technical Support

VoIPcloud Wholesale - Melbourne, VIC

Source: uWorkin


Students or recent graduates encouraged!

About The Company

You would break new ground. Raise the bar for performance. And do career-defining work. That’s exactly the kind of environment we’re building together at VoIPcloud Wholesale Group.

VoIPcloud Wholesale Group offers our clients the following integrated suite of products and services to the mid-market:

  • Voice and Hosted PBX Services
  • Unified Communications
  • Data Networks and Internet

Our purpose is to simplify technology to empower businesses. We love the challenge of turning complex technology environments into solutions for our customers. Our customers' success, is our success. Our greatest tool for success is our internal support team, which delivers excellence at every touchpoint for our partners.

VoIPcloud Wholesale Group markets advanced telecommunication services primarily to Australia, with a presence in New Zealand and The United Kingdom.

The role

Working as a Junior Technical Support at our Melbourne office and remotely, you will be responsible for completing initial technical diagnostics and focusing on the restoration of data and voice services, with available escalation points. This role requires an understanding of network fundamentals from both a routing and switching perspective. In addition, troubleshooting, problem-solving skills, and customer service skills are essential.

This role comes with access to learning paths to further develop your technical skills in telecommunications technologies and hands-on experience with our products and services. You will learn and grow with our highly skilled telecommunication engineers and customer support professionals every single day.

What Your Day To Day Will Look Like
  • Responsible for configuration and implementation of voice and data services such as equipment integration, remote installation, and testing as required
  • Respond to customer service desk cases and provide Level 1 support
  • Working in our technical service desk team with close collaboration with our provisioning, number porting, and customer success team
  • Investigate, troubleshoot and solve technical problems

  • Qualifications in a relevant field (e.g. certificate or bachelor in network engineering etc.)
  • General understanding of IT computer networks, internet technologies, router, switches, NAT, TCP, UDP, DNS – essential
  • Experience with SIP-based PBX Systems and equipment (Cisco, 3cx, Asterisk, Polycom, Yealink) - advantageous
  • Require a passion and drive for continuous learning
  • Enjoy talking to customers and providing exceptional customer service

  • Career development program – regular employee training initiatives.
  • Flexible working, balanced lifestyle between the home and office locations.
  • Free home internet.
  • Discounts on products through third-party partners.
  • Free uniform shirts and hoodies, we are a smart-casual employer that means yes to jeans and runners.
  • Great location near Albert Park Lake – close to public transport, bike trails, and restaurants.
  • Fresh fruit daily and access to our snack bar – soft drinks, chocolate, chips, oat bars etc.
  • Coffee machine on hand with fresh roasted coffee beans.
  • Friday lunch and office drinks with a fully stocked beer and cider fridge.
  • Regular team experiences, including virtual experiences.
  • Access to in-office activities - golf putting green, Nintendo Switch, soccer balls
  • Projector playing regular music videos and individual desk plants for everyone

Our commitment to you

When you join VoIPcloud you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.