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June

Technical Client Support Representative

VALD - Brisbane Grove, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Technical Client Support Representative

VALD is a fast-paced tech scale-up and has a dedicated, driven team of sports scientists, researchers, clinicians, designers, marketers, developers, and engineers. Since our founding in 2015, VALD has worked towards a singular focus: to support health and performance practitioners improving the welfare and performance of their athletes, clients and personnel. We do this by translating laboratory-grade technology into simple systems for everyday use, making data collection and analysis quick and easy.

VALD's human measurement systems are now trusted by many of the world’s most elite sporting teams, clinicians, universities, hospitals and defence departments. Our 1,000+ clients include teams from the English Premier League, NBA, NFL, AFL, NRL and NCAA colleges.

As a result of our growth, we are seeking a dynamic team-player to join our Client Support team in Newstead, QLD. The successful candidate will own the support process and ensure each client continues to receive the highest levels of service.

RESPONSIBILITIES

  • Providing top quality, timely support to our global customers across the range of products
  • Becoming a product expert, knowing our systems inside-out
  • Diagnosing and resolving issues via phone, email and live chat
  • Creating clear and concise documentation for typical and/or recurring support queries
  • Liaising with key VALD personnel across the world to ensure client needs are met

THE IDEAL CANDIDATE

  • A Get-It-Done attitude
  • High degree of client empathy
  • Exceptional attention to detail
  • A proactive approach to ensuring client success
  • A strong desire to take ownership of the support process
  • Outstanding communication skills, both internally and externally
  • A background in IT/software support is advantageous

This position is suited to a highly motivated team-player who thrives on working in a fast-paced environment. You will be rewarded with the opportunity to develop your career within a growing team.

If you want to join a dynamic, driven team of professionals and to help the world’s best become better, apply today!

ABOUT VALD 

VALD provides innovative human-measurement technology to over 1,000 of the world’s most elite sporting teams, clinicians, universities, hospitals and defence departments. VALD products offer unparalleled insight into human movement, performance, injury risk and rehabilitation. The VALD product suite includes ForceDecks Dual Force Plate System, NordBord Hamstring Testing System, ForceFrame Strength Testing System, AirBands Blood Flow Restriction Cuffs, HumanTrak Movement Analysis System and TeleHab Exercise Prescription Platform.


Please include a cover letter and CV. If you have any questions please contact Marjolijn Kindt: m.kindt@vald.com.