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Team Leader

Toll Logistics - Brisbane City, QLD

Manufacturing & Industrial
Source: uWorkin


Company Description

We’re on a mission to help move the businesses that move the world. With over 130 years’ experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 1,200 locations in more than 50 countries.

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Job Description

We are looking for an experienced Team Leader to join our Global Logistics – Government and Defence operation based in the Brisbane CBD. Working Monday to Friday and positioned at our Relocation Service Centre, this newly created role will provide support to the Manager and focus on HR and performance development of the Case Management team. A particular focus will be on KPI management for individuals’ and enhancing the overall service delivery to Defence Force Members and their families.

Experience a fantastic team culture that is supportive, inclusive and safety focused. Drive success and continuous improvement through engaging with staff and discussing strategies to achieve the desired outcomes. If you are seeking a role that is critical to the business, this could be your opportunity to join the Toll Group.

As the Team Leader, you will:

  • Provide exceptional team leadership, support, and advice to case managers through coaching and feedback, escalation resolution and advocacy.
  • Monitor and coach on performance to meet KPI’s and increase overall productivity whilst maintaining superior relocation services to ADF Members.
  • Assess team members on performance objectives & development goals.
  • Analyse data and identify areas of improvement through effective decision making.
  • Remain accountable and promote accountability through meeting commitments.
  • Be a core member of the leadership team at the Relocation Service Centre.


About you

To be successful in this role, you will need:

  • Demonstrated experience in a similar role. This experience can come from a wide range of industries , including Government , Banking , Call Center , Insurance or Managed Services.
  • Experience with leadership, coaching, mentoring, and providing constructive feedback to staff to enhance overall performance.
  • Analytical skills – interpreting data and utilizing information to discuss performance results.
  • Outstanding communication skills – both written and verbal.
  • The ability to work collaboratively and autonomously to achieve organisational outcomes.
  • Computer literacy – MS Office Suite: Intermediate.

Additional Information

Be Connected

With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

Brisbane City, QLD

Manufacturing & Industrial


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