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June

Customer Service Agent

Page Personnel - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION


  • Immediate Start & Permanent Role
  • Growing Organisation
About Our Client

Our client is an industry leader in the Energies, Gas and Utilities Industry, they are very well known and respected Australian brand that have been operating in the market for over 100 years. They pride themselves on great pricing, customer obsession and providing energy to all Victorian's. Our client is looking to potentially fill these positions asap within their team and is a fantastic opportunity to join a well-respected and growing brand.

Job Description

Reporting to the Customer Success Manager, your main role and responsibilities will include:
  • Responding to inbound customer queries via Phone, E-mail, and iPhone application.
  • Proactively going above and beyond to solve customer queries.
  • Assisting with internal stakeholder enquires and issues.
  • Outbound calls to gain feedback on services and to ensure the problem is fixed.
  • Ensure CRM database and customer accounts are up to date.
  • Ad-Hoc requirements requested by senior team leaders.
The Successful Applicant

Our client is looking for a Customer Service Officer, who can effectively work within a new team environment. They are looking for a candidate with a high attention to detail and someone who has a positive and open-mindedness to every interaction with the customers and clients. You will also need to be able to demonstrate the ability to work effectively in a fast-paced exciting environment. Prior experience in a customer service would be highly required. The key to success in this role will be able to learn and develop in a fast-paced working environment.

What's On Offer

You would be joining a friendly team that recognise and celebrate outstanding employees plus additional benefits of:
  • $50K - $55K plus superannuation
  • Permanent Role, 8:30am - 5pm.
  • Melbourne CBD offices.
  • Great Career Progression.
Contact: James Stewart

Quote job ref: JN-062021-2922257

Brand: PP

Melbourne, VIC

Customer Service & Call Centre




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