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Business Improvement Lead

Glen Eira City Council - Melbourne, VIC

Source: uWorkin


Job Details

  • Help transform Council's business processes and service design
  • Permanent, full-time opportunity
  • $96k - $109k per annum + Super

About The Role

Glen Eira City Council is seeking an innovative and enthusiastic Business Improvement Lead to join the Transformation and Corporate Performance Team.

The Business Improvement Lead is responsible for reviewing and improving processes and services across the organisation working closely with business stakeholders and technology specialists. To achieve this, the role will lead business improvement initiatives, champion continuous improvement programs and oversee service reviews through our new Service Review Framework.

Key Responsibilities Include
  • Provide comprehensive analysis of business processes, working with a broad range of internal stakeholders
  • Conduct and implement service reviews to support change and improvement across the organisation
  • Work closely with the technology team to develop business and functional requirements to support the delivery of a range of transformation projects.

About You

To be successful in this role you will have the ability to communicate and collaborate with all levels of the organisation. You will have an aptitude for taking on feedback, listening and relating to others, with the confidence to challenge the way we do things. You will be organised, solutions oriented and capable of prioritising competing demands and stakeholders. Most importantly, your innovative thinking will enhance and transform the way we do things.

The Following Is Also Required
  • Experience working with diverse business groups to document current business practices and requirements for the purpose of recommending new and improved processes
  • Experience in service reviews and audits of internal process/business systems to identify and implement improvements and efficiencies
  • Experience in designing and implementing new programs and processes and applying innovative solutions to make improvements, preferably in a cross functional business

Please note the successful candidate must be willing to undergo a police records check for the purpose of employment.

Working at Glen Eira City Council

The City of Glen Eira is a dynamic municipality located within the south-east metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,600 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.

Employee Benefits
  • Extensive Learning and Development programs
  • Reward and recognition programs
  • Comprehensive leave entitlements
  • Flexible working arrangements
  • Corporate gym memberships

How To Apply

Please attach your resume along with a cover letter detailing your experience and how it relates to the role. You will be asked to answer several screening questions after submitting your application.

For further information please contact Gabi Zlotin on 0413 466 689 or at .

As a Council, We Are Committed To

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation.
  • Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;
  • Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQ and gender diverse people;
  • Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Civic and Cultural Officer on T: 03 9524 3333 or E:

We value the knowledge, skills and talents that all people can share with our workforce and community.