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Major Incident Manager

ASG Group - Adelaide, SA

Source: uWorkin


  • Join our Managed Services team and support our large clients nationally
  • Permanent position with a company that offers true staff benefits
  • Flexible Working Options - Work from Home arrangements

As the genuine alternative to global digital transformation players, working with ASG offers variety, transparency, and the opportunity to play a role in supporting the success of some of Australia’s largest brands and government agencies.

We are more than an IT company. We’re a team of innovators, strategic thinkers, and problem solvers, united by our values of Accountability, Initiative and Grit.


We are a community united by our dedication to living our values of Accountability, Initiative and Grit.

Our highly talented people genuinely care about each other and it is this supportive culture that makes ASG a great place to work. Through the breadth of our services, you will gain exposure to a diverse range of clients, industries and technologies.

We offer you the flexibility to choose how you get the job done around the things you love. You will have the trust, support and autonomy to do your job and do it well. We value on-the-job learning and provide opportunities for professional development to help our ambitious, high achieving people pursue their goals. At ASG, your success is inevitable.


We are seeking a Major Incident Manager to support our Managed Services clients nationally. This role will suit someone who has exposure working as an Incident Manager and is now looking to take the next step and gain more experience.

  • Handle all service-affecting Incidents and Major Incidents which may be failures, faults or bugs
  • Restore the service operation as quickly and efficiently as possible to the agreed Service Levels while minimizing any adverse impact on business operations
  • Provide timely and effective response to user requests
  • Coordination of all resolution activities of the individual Providers and affected Customers
  • Provide consistent communication during interruption towards business and involved Providers
  • Analyse and investigate the root causes of Incidents to prevent future Incidents and, or eliminate repeating Incidents
  • Minimize the impact of Incidents that cannot be prevented


  • Experience in overseeing the delivery of IT services in a managed service environment or large government agency
  • Minimum ITIL Foundation Certification (bonus points for higher certification!)
  • Facilitation skills and ability to present content in various ways depending on audience
  • Vulnerability Management experience
  • High level working knowledge of common infrastructure and/or application technologies
  • Availability out of hours, the role requires participation in a 24x7 standby roster

Please note that Australian Citizenship is a requirement for this role as the successful applicant will need to obtain an AGSVA Security Clearance.


In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.

  • Unwavering focus on professional development
  • Diverse & challenging project work
  • Paid certifications
  • Flexibility to juggle what’s important to you with work
  • Committed health & wellbeing plan
  • Competitive salary packages
  • Corporate partnerships


We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.