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June

Programme Coordinator

Programmed - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Full Job Description
The Company

This is a leading telecommunications, construction and engineering organisation, at the forefront of their industry.

Key Responsibilities:
Training and supporting new platform users (e.g. External workers and subcontractors)
Internal and external auditors use of the audit app
Coaching delivery partner system administrators on system use and processes
Resolving customer (define) queries across the board
Triaging queries and issues to appropriate subject matter experts
Involvement in root cause analysis on reoccurring issues
Supporting our team with activities related to external stakeholder support
Providing customer centric insights to projects in development
Identifying opportunities for enhancements to existing platforms and processes
(key accountabilities attached)

Skills set required

2-3 years in a large corporate / fast moving environment
2-3 years in a customer service and support role
Ability to work within a mid-sized team, able to liasie with multiple stakeholders
A previous junior project coordinator, systems administrator or team assistant in a highly customer service orientated role
Must have previous experience administering and maintaining databases / CRM systems to support customers
Proficient in Microsoft Office (including Word, Outlook, Excel and Powerpoint)
Strong written & verbal communication skills to interpret data into understandable presentations
Strong ability to simplify complex processes and terminology for non-technical customers

If you have answered yes to all of the above, then please Click Apply to submit your application

Alternately, you may contact Geet on Gitanshu.sharma@programmed.com.au or 0392495147 for a confidential discussion.

This opportunity will disappear quickly and we are shortlisting immediately!

Please note this role is only open to Permanent Residents or Citizens of Australia living in Australia. Visa sponsorship is not available