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June

Technology Analyst - Oracle Engagement Cloud

Infosys - Canberra, ACT

IT
Source: uWorkin

JOB DESCRIPTION

About Infosys

Job Description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: Infosys is seeking a Technology Analyst who will be working in in various phases of the engagement including design, development along with deployment and validations. They would be expected to apply their technical and domain proficiency in Software Development Lifecycle phases such as Design and Development. The candidate would work closely with an offshore and onsite team and collaborate on multiple software development issues by providing workarounds and risk mitigation. They would be held responsible to deliver high quality deliverables of the project, all types of testing, triaging issues reported by the customer and play an active role in transition to client and the warranty phases.

Roles And Responsibilities

  • Strong understanding of Sales, Service Request, Knowledge Management and Digital Customer service modules.
  • build and configure applications to meet business process and application requirements
  • Ability to document design develop test in clear language, diagrams, and process flows.
Essential

Skills

/Competencies:
  • Tertiary Qualification in IT / Computer Science / related discipline.
  • Candidate must be located within commuting distance of Canberra/Sydney/Melbourne, Australia or be willing to relocate to the area. This position may require travel within Australia
  • Citizenship required
  • At least 4-5 years of IT experience in Implementation, Development and Maintenance
  • Excellent verbal and written communication skills.
  • Plans and carries out responsibilities with minimal direction and works well under pressure.
Preferred
  • Certified Oracle Sales/ Engagement Cloud Implementation Specialist.
  • Well versed with Oracle Sales/ Engagement Cloud functionalities including Sales Force Automation and Service Request Management.
  • Complete understanding of Sales processing including Account, Contact, Leads, Opportunity, Service Request, Knowledge Management.
Additional Skills
  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and Problem-solving skills
Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Country

Australia

State / Region / Province

Aust Capital Terr

Work Location

Canberra

Interest Group

Infosys Limited

Skills

et

Technology|Oracle Cloud|Engagement Cloud (CDM)

Company

ITL Australia