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Customer Service Team Leader

Programmed - Melbourne, VIC

Any Industry
Source: uWorkin


Full Job Description
Our client based in the Blackburn area is a manufacturer and distributor of hardware products, specialising in Door Locks and Accessories.

Due to continuous growth and the opening of a new department, they now require an experienced Customer Focused Team leader to develop, mentor and manage a team of 3.

Reporting to the Customer Service Manager, your key responsibilities will include but are not limited to:

Customer Service Operations
  • Instil a culture of exceptional service and follow up
  • Ensure enquiries are dealt with in a timely & accurate manner
  • Handle and resolve customer complaints - be the escalation point for unresolved issues
Departmental Process and Improvements
  • Review and drive improvement of existing processes
  • Instil culture of continuous improvement with the team and up-skill the team in new processes & standards
  • Staff Training and encouragement to learn new ways
Staff Management
  • Lead, organise and delegate tasks to the Customer Service Reps
  • Strong performance management to ensure a higher standard
Exceptional Internal Relationships are required
  • Develop & continue a strong working relationship with the Internal stakeholders and external branches.
  • Attend regular interdepartmental meetings
Behavioural and Communication Skills required:
  • Demonstrates company values, principles and behaviours
  • Self-motivated and a desire to achieve a successful career
  • Confident, assertive and a clear communicator
  • Problem solver, flexible and able to adapt to new ways of working
  • Approachable and strong listening skills
Preferred experience
  • Previous experience in a Customer Service Team Leader role
  • Technical aptitude highly desirable
Extensive Product training will be provided, however any previous experience would be favourable.
This role is available immediately!

Please apply now by Calling Charlotte on 0418462120 and submitting your resume via seek now!