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Claims Consultant

Programmed - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin


Full Job Description
Our client CoINVEST are seeking an experienced customer relations consultant with a strong administrative background join their claims processing team.

CoINVEST administers the Portable Long Service Leave Scheme for the construction industry in Victoria, for all members, employers, workers and sub-contractors.

The successful candidate will join the claims processing team and will be responsible for managing a portfolio of claims, liaising with stakeholders and processing claims in accordance with relevant legislation.

As part of the team, you will be processing claims in order to achieve positive and proficient outcomes for company members.

Specific duties will include:
Providing high level of customer service
Receive and assess claims documents
Following up with member enquiries
Processing claims in accordance to relevant legation and corporate guidelines
Working in a proficient manner meeting set KPIs and timeframes
Managing your workflow with 100% accuracy and quality
Managing contact with members

Skills required:
Excellent communication and time management skills
The ability to accurately interpret and communicate on legislations and policies
Excellent numeracy and literacy skills
Capability of working under pressure in a fast pace environment
Proven problem solving skills

What we can offer you:
An excellent salary
Flexitime system
12- month contract
Health and well being program
Great benefits
Great team environment
Supportive leadership